Frequently Asked Questions
1. Can you ship to my location?
1a. Seatech Marine Products, Inc. is located in San Diego, California. We ship many of our items from our location in San Diego but occasionally we will drop ship from a different state. Our primary carrier is UPS but we also work with FEDEX and USPS. UPS and Fedex are unable to deliver to a Post Office Box. Most orders received before 12:00PM (PST), Monday - Friday will be shipped out the same day.
1b. Shipping to U.S. military bases can be placed by e-mail to email@example.com. These orders may require special shipping requirements.
1c. International Customers: Shipping to International locations may require an additional 4 business days for transit time. Please contact us for expedited shipping arrangements and alternative options.
1d. Alaskan & Hawaiian Customers: Shipping to these states may require an additional 4 business days for transit time. Please contact us for a quote as our site may quote too high.
1e. P.O. Box & USPS Customers: Shipping to a P.O. Box may require an additional 4 business days for transit time. If you would like for us to ship to a P.O. box or via USPS you can contact us for a quote.
2. Where can I find my tracking number?
2a. Tracking numbers will be sent by e-mail once the order is shipped. Once you have your tracking number, proceed to the appropriate carrier's website to locate your item, or if you placed the order online, a link to that tracking # will be provided in your account.
2b. If there is an issue with the tracking number we have sent you, please contact us immediately by email at firstname.lastname@example.org .
3. I have not received a tracking number, is my order placed?
3a. If you do not receive a tracking number within one business day, feel free to contact us. We do our best to contact our customers by e-mail and phone in the event that an item may be on back order or if there is an issue with the information that was given.
4. What is your return policy?
4a. Items can be returned within 30 days of receipt of delivery. Please contact us for a return authorization by email at email@example.com .
4b. A 20% restocking fee is applied to all approved returns.
4c. Items must be returned in new/unused condition.
4d. Electrical components are non-refundable due to the nature of the item.
4e. Under most circumstances the customer (you) is responsible for return shipping.
4f. If we are bringing your order into our warehouse before shipping to you, you are responsible for the return shipping and restocking fee still.
5. I received an order # but my account has not been charged yet, is my order placed?
5a. An order # acknowledges that we have received the order you placed. It does not acknowledge that you have purchased the item. Once you have receive an e-mail with an attached paid invoice, your account has been charged and a shipping number will be provided.
6. Can you provide me a freight quote for this large item?
6a. We understand that some items are more cost efficient to ship by freight/LTL. Please contact us for more information and a quote for your desired product.
7. Do you have a store that I can visit?
7a. We have one location in San Diego, California that also specializes in boat repairs and installation. We are able to ship to our location for pickup.
8. Is it possible to cancel my order?
8a. You can cancel your order if your item has not shipped yet. We typically ship items Monday - Friday 8 am to 4 pm PST. If you have to cancel your order, please e-mail (firstname.lastname@example.org) us as soon as possible!
8b. If you want to cancel your item by e-mail please indicate the order number and your full name. You may also reply to the order confirmation email you received when you placed your order.
8c. Your order is not cancelled until you receive a confirmation email. In some cases, our distributors cannot cancel an order once it has been processed by them. If an order cannot be cancelled, then you are responsible for returning the part if you no longer wish to keep it.
9. What is "Free Shipping"?
9a. Free Shipping is either UPS Ground or USPS Standard. There is no expectation of ship date or delivery date, although we do try our best to get orders out at the same speed as paid shipping. If your order is delayed, we will contact you and inform you of the delay. If you would like to know stock or availability of a part you can contact us. If you need a part by a specific date, DO NOT choose free shipping.
10. What if I have a re-sell certificate?
10a. You can purchase what you need on our site, in the "Order Comments" let us know you have a re-sell certificate. Reply to the confirmation email of your order with a copy of your certificate and we well take the tax off your order and set up a re-sell account for you on our site.