Frequently Asked Questions
1. Can you ship to my location?
1a. Seatech Marine Products, Inc. is located in San Diego, California. We ship many of our items from our location in San Diego but occasionally we will drop ship from a different state. Our primary carrier is Fedex but we also work with UPS and USPS. UPS and Fedex are unable to deliver to a Post Office Box. Most orders received before 12:00PM (PST), Monday - Friday will be shipped out the same day.
1b. Shipping to U.S. military bases can be placed by e-mail to firstname.lastname@example.org or by phone at (619) 222-9613. These orders may require special shipping requirements.
1c. International Customers: Shipping to International locations may require an additional 4 business days for transit time. Please contact us for expedited shipping arrangements and alternative options.
2. Where can I find my tracking number?
2a. Tracking numbers will be sent by e-mail once the order is shipped. Once you have your tracking number, proceed to the appropriate carrier's website to locate your item.
2b. If there is an issue with the tracking number we have sent you, please contact us immediately by email at email@example.com or call toll free at (866) 456-1379
3. I have not received a tracking number, is my order placed?
3a. If you do not receive a tracking number within one business day, feel free to contact us. We do our best to contact our customers by e-mail and phone in the event that an item may be on back order or if there is an issue with the information that was given.
4. What is your return policy?
4a. Please contact us for a return authorization by email at firstname.lastname@example.org or call toll free at (866) 456-1379.
4b. A 20% Restocking fee is applied to all approved returns.
4c. Items must be returned in new/unused condition.
4d. Electrical components are non-refundable due to the nature of the item.
4e. Under most circumstances the customer (you) is responsible for return shipping.
5. I received an order # but my account has not been charged yet, is my order placed?
5a. An order # acknowledges that we have received the order you placed. It does not acknowledge that you have purchased the item. We go through every order to ensure that our customers are completely satisfied. Once you have receive an e-mail with an attached paid invoice, your account has been charged and a shipping number will be provided.
6. Can you provide me a freight quote for this large item?
6a. We understand that some items are more cost efficent to ship by freight/LTL. Please contact us for more information and a quote for your desired product.
7. Do you have a store that I can visit?
7a. We have one location in San Diego, California that also specializes in boat repairs and installation. We are able to ship to our location for pickup.
8. Is it possible to cancel my order?
8a. You can cancel your order if your item has not shipped yet. We typically ship items Monday - Friday 8 am to 4 pm PST. If you have to cancel your order, please call (toll free (866) 456-1379) or e-mail (email@example.com) us as soon as possible!
8b. If you want to cancel your item by e-mail please indicate the order number and your full name. You may also reply to the order confirmation email you received when you placed your order.
Tel: (619) 222-9613
Fax: (619) 567-4191
Toll Free: (866) 456-1379
Phone hours will be available M-F 8am - 4pm PST
-Seatech Marine Products, Inc.