Shipping & Returns

Returns - 30 days from date of delivery

Start a return (online orders) Email us (phone or email orders)

Items can be returned within 30 days of delivery. Item must be new, unused, and complete with all original packaging and parts.
You must include a return invoice (or RA # if returning directly to a manufacturer). Returns received without the required paperwork - including refused or undeliverable shipments - will be charged the full 30% restocking fee.
Customer is responsible for return shipping. Shipping/handling paid on the original order is not refundable.

Packaging checklist - Required to return

Do not return used or damaged parts - they will be rejected and returned at your expense.
Place the product’s own box inside a separate outer box. If the product box is used as the shipping box and arrives damaged, it will be considered used.
Include all packaging, caps, screws, manuals, and accessories. We do not accept returns without complete contents.
Save your carrier tracking number until your refund has been processed. If your shipment cannot be located and you did not save the tracking number, your return will be voided.

If your order is processed and you cancel before shipment, your refund will exclude the handling fee ($5-$10) and 5% of the order total (bank/PayPal/Affirm non-refundable fees).

Non-returnable items

Due to the nature of these products, we cannot accept returns for the following:

Special Order, Final Sale, Warehouse Deals
All Electronics
All NHK MEC KEa & KE+ parts
ZipWake kits
SeaStar Power Assist Combos
Side-Power thrusters
Generators
Watermakers
MEGA Jackplates
Custom hose orders
Opened seal kits
All chemicals
Large quantity orders (5+ items)

Restocking fees

Scenario	Fee
Approved return (standard)	20%
Orders that shipped direct from Dometic SeaStar or Schmitt	30%
Expedited shipping was provided free on the original order	Additional 5%

Fees are applied as noted above. Original shipping/handling is not refundable.

Shipping - what to expect

We ship from San Diego, California and sometimes drop ship from other states.
Primary carriers are UPS, FedEx, and USPS. UPS/FedEx cannot deliver to a PO Box.
Most paid orders received before 12:00 pm Pacific, Monday - Friday, ship the same business day.

Choosing an expedited service speeds the transit time - it does not bypass product availability or processing times listed on product pages.

Free shipping - how it works

Method: UPS Ground, FedEx Ground, or USPS Standard to the lower 48 states.
Timing: No guaranteed ship or delivery dates. If you need a part by a specific date, do not choose free shipping.
If an order on free shipping is delayed, we will contact you with an update.

Product availability - what the labels mean

Typically ships in 1-2 business days - Stocked by us or a distributor; use our Stock Inquiry page to confirm current stock.
In Stock - Ships within 24hrs - On our shelf and ships within 24 hours.
In Stock - Ships same day - On our shelf and eligible for same day shipment before the cutoff time.
Blank availability - Stock unknown; use our Stock Inquiry page to check.

Check stock (Stock Inquiry)

If you order multiple items, your order ships according to the item with the latest availability. Availability timelines apply to shipments within the 50 states.

International orders

Allow an extra 4-7 business days for transit once shipped.
Orders may take an additional 4-10 business days to ship depending on product availability and export steps.
Customer is responsible for 100% of duties, taxes, and any customs processing. Monitor your tracking to make sure it clears customs.

Questions or help

We’re here Monday - Friday, 8:00 am - 4:00 pm Pacific.

Email us Contact page

Return packaging tips

Repack with padding to prevent movement in the box.
Remove old labels and barcodes from any reused cartons.
Insure your return for the product value if desired.